Terms & Conditions

Throughout these Terms:

• “Providence & Co”, “we”, “our”, or “us” refers to Providence & Co (Company No. S0612025060707), registered in Guangzhou, China.
• “Client”, “you”, or “your” refers to the individual or business using our services.
• “Services” include sourcing, supplier verification, factory audits, quality inspections, procurement management, and logistics coordination.
• “Supplier” refers to any manufacturer, factory, or vendor introduced or engaged through our services.
• “Order” means your confirmed request for products or services.
• “Report” means any inspection, audit, verification, or quality report prepared by Providence & Co.

Providence & Co acts as your sourcing and procurement partner. We help you identify reliable suppliers, verify manufacturers, inspect products, and coordinate logistics.

We are not the manufacturer, seller, or owner of the products being purchased, and we are not a party to any agreement between you and your chosen supplier.

While we work hard to evaluate suppliers and inspect products carefully, we cannot guarantee a supplier’s future performance or actions beyond the scope of the services we provide.

To help us deliver the best possible service, you agree to:

• Provide accurate product specifications, drawings, and requirements.
• Review quotations, samples, and reports promptly and provide timely feedback.
• Pay invoices according to the agreed payment terms.
• Ensure your products comply with the import laws and regulations of your destination country, including customs, labelling, certifications, and product safety requirements.

Unless otherwise stated, our quotations remain valid for 30 days.

Quoted prices do not include customs duties, taxes, destination port charges, or unexpected supplier price increases.

If there is a significant change in pricing after a quotation has been issued, we will inform you before any additional work proceeds.

Our standard payment terms are:

• Inspection services: 100% payment before the inspection.
• Sourcing and procurement management: 50% deposit to begin the project and the remaining 50% before shipment.
• Unless otherwise agreed, all payments are made in USD.

If payment is delayed, we may temporarily suspend our services until payment has been received.

Our inspections follow internationally recognised AQL (Acceptable Quality Limit) sampling standards.

Inspection reports include written observations and supporting photographs based on the products available at the time of inspection.

An inspection provides a snapshot of the production at that specific moment. It does not guarantee that future production batches will be identical or free from defects.

If a claim arises from our services, our maximum liability is limited to the amount you paid for the specific service that gave rise to the claim.

We are not responsible for losses resulting from:

• Supplier insolvency or business failure.
• Shipping delays caused by carriers or logistics providers.
• Customs inspections, seizures, or regulatory actions.
• Indirect, consequential, or loss-of-profit damages.

Neither you nor Providence & Co will be responsible for delays or failures caused by events beyond reasonable control, including natural disasters, war, pandemics, government actions, supplier shutdowns, or shipping disruptions.

If such an event occurs, the affected party will notify the other as soon as reasonably possible and make every reasonable effort to resume normal operations once circumstances allow.

We respect the confidentiality of your business.

Both parties agree to keep confidential information—including product designs, pricing, supplier information, and other proprietary business details—private.

This obligation continues for three (3) years after our business relationship ends.

You retain ownership of any product designs, specifications, trademarks, or other intellectual property you provide to us.

Providence & Co retains ownership of our inspection reports, methodologies, processes, templates, documentation, and internal systems.

Neither party may use the other’s intellectual property without prior written permission.

Either you or Providence & Co may end our working relationship by providing 14 days’ written notice.

Any work that has already been completed remains payable, and fees for completed services are non-refundable.

If the agreement ends before a project is finished, you remain responsible for paying for all services performed up to the termination date.

These Terms & Conditions are governed by the laws of the People’s Republic of China.

If a dispute arises, both parties agree to first try to resolve the matter through good-faith discussions and mediation.

If no resolution can be reached, the dispute will be handled by the courts of Guangzhou, China.

From time to time, we may update these Terms & Conditions to reflect changes in our services, business practices, or legal requirements.

When we make changes, we’ll update the “Last Updated” date at the top of this page.

By continuing to use our services after changes have been published, you agree to the updated Terms.

If you have any questions about these Terms & Conditions or our services, we’d be happy to help.

Email: info@providence-co.com