Privacy Policy

Providence & Co (Company No. S0612025060707) is responsible for handling your personal information.

Address:

Room 1505 B917, No. 5 Jianzhong Road, Zhongshan Avenue, Tianhe District, Guangzhou, Guangdong, China

If you have any questions about this Privacy Policy or how we handle your data, you can contact our Data Protection Officer at info@providence-co.com.

To provide our services, we may collect information such as:

• Contact details – your name, email address, phone number, company name, and job title when you contact us or book a consultation.
• Project information – product specifications, sourcing requirements, supplier preferences, drawings, and any files you choose to share with us.
• Payment information – billing details, invoice information, and payment references. We never store your full payment card details; payments are securely handled by our payment provider.
• Communication records – emails, messages, and notes from conversations between you and our team.
• Website usage data – technical information such as your IP address, browser type, pages visited, and similar data collected through cookies and analytics tools.

We only process your personal information when we have a valid reason to do so, including:

• When you give us your consent by submitting a contact form or booking a consultation.
• To fulfil a contract, such as providing sourcing, inspection, procurement, or logistics services.
• For our legitimate business interests, including improving our services, maintaining records, and preventing fraud.
• To comply with legal, tax, accounting, and regulatory obligations.

Your information helps us:

• Respond to your enquiries and prepare quotations.
• Deliver the sourcing, inspection, procurement, and logistics services you’ve requested.
• Keep you informed about your projects, inspections, orders, and shipments.
• Process payments and maintain accurate financial records.
• Improve our website, customer experience, and services.
• Meet our legal and regulatory responsibilities.

We do not use your information for automated decision-making or profiling.

We never sell your personal information.

When necessary, we may share limited information with trusted partners, including:

• Suppliers and manufacturers in China involved in your project.
• Shipping companies, freight forwarders, and customs brokers arranging delivery.
• Secure payment providers.
• Professional advisers, such as accountants or legal consultants.
• Government authorities when disclosure is legally required.

Whenever we share your information, we only provide what is necessary to deliver the requested service.

Because Providence & Co operates from China and works with suppliers and logistics partners in different countries, your information may be transferred internationally. Whenever this happens, we take appropriate measures—including contractual safeguards and other recognised protections—to ensure your personal information remains secure and receives an appropriate level of protection.

We only keep your information for as long as it is needed to provide our services and comply with legal requirements.

Typically:

• Project and contract records are kept for 7 years after services are completed.
• Contact enquiries are retained for up to 2 years, unless you become a client.

You may request that we delete your personal information sooner, provided we are not legally required to keep it.

If the GDPR applies to you, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request that your information be deleted.
• Restrict how we process your information.
• Receive a copy of your data in a portable format.
• Object to certain types of processing.
• Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, simply email info@providence-co.com. We aim to respond to valid requests within 30 days.

Protecting your information is important to us. We use appropriate technical and organisational security measures, including encrypted storage, restricted access, and regular security reviews, to help safeguard your data. While we work hard to protect your information, no online system can guarantee absolute security.

Like most websites, we use cookies to improve your experience.

These include:

• Essential cookies that keep the website functioning properly.
• Analytics cookies that help us understand how visitors use our website.
• Preference cookies that remember settings such as your preferred language.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect how our website works.

Our services are intended for businesses and individuals who are 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it promptly.

From time to time, we may update this Privacy Policy to reflect changes in our services, business practices, or legal requirements.

Whenever we make significant changes, we’ll update the “Last Updated” date at the top of this page. We encourage you to review this policy occasionally to stay informed about how we protect your information.

By continuing to use our website and services after any updates, you agree to the revised Privacy Policy.