Privacy Policy

The data controller responsible for your personal data is Providence & Co (Company No. S0612025060707), Room 1505 B917, No. 5 Jianzhong Road, Zhongshan Avenue, Tianhe District, Guangzhou, Guangdong, China. You may contact our Data Protection Officer at info@providence-co.com.

We collect the following categories of personal data:

• Contact data — name, email address, phone number, company name, and job title provided via our contact forms or when you book a consultation.
• Project data — product specifications, sourcing requirements, supplier preferences, and any drawings or files you share with us.
• Payment data — billing name, invoice address, and transaction references. We do not store full card numbers; payments are processed by our payment provider.
• Communications data — the content of emails, messages, and call notes shared between you and our team.
• Usage data — IP address, browser type, pages visited, and similar technical information collected through cookies and analytics.

We process your personal data under the following lawful bases:

• Consent — when you submit a contact form or book a call, you consent to us using your data to respond and deliver services.
• Contract — processing necessary to perform the sourcing, inspection, or logistics agreement we have with you.
• Legitimate interests — maintaining records, improving our services, and protecting against fraud.
• Legal obligation — complying with tax, accounting, and regulatory requirements under Chinese and applicable international law.

We use your personal data to:

• Respond to enquiries and provide quotations for sourcing, inspection, and logistics services.
• Deliver and manage the services you have engaged us to perform.
• Communicate with you about your orders, inspections, and shipments.
• Process payments and maintain accurate financial records.
• Improve our website, services, and customer experience.
• Comply with legal and regulatory obligations.

We do not use your personal data for automated decision-making or profiling.

We do not sell your personal data. We share it only with the following categories of recipients, where necessary:

• Suppliers and factories in China — limited to the information needed to source, quote, inspect, or manufacture your products.
• Logistics providers — shipping carriers, freight forwarders, and customs brokers, to arrange delivery of your goods.
• Payment processors — to collect and refund fees.
• Professional advisors — accountants and legal counsel, where required for compliance.
• Authorities — where disclosure is required by law.

Where we share data with suppliers or logistics partners, we share only the minimum necessary to perform the service.

As a China-based sourcing company, your data may be transferred to and processed in China and other countries where our suppliers and logistics partners operate. Where your data is transferred outside the jurisdiction in which it was collected, we take appropriate safeguards — including standard contractual clauses and equivalent measures — to ensure your data is protected to a comparable standard.

We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, and to comply with legal, tax, and accounting obligations. Project and contract records are typically retained for 7 years after the completion of services. Contact form submissions are retained for up to 2 years unless you become a client. You may request earlier deletion of your data, subject to our legal obligations.

Under the GDPR, you have the following rights:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your data, subject to legal retention obligations.
• Restriction — request that we limit processing of your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests.
• Withdrawal of consent — withdraw consent at any time without affecting prior processing.

To exercise any of these rights, contact us at info@providence-co.com. We respond to valid requests within 30 days.

We implement appropriate technical and organisational measures to protect your personal data, including encrypted storage, access controls limited to authorised personnel, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our website uses cookies and similar technologies to:

• Essential cookies — required for the website to function.
• Analytics cookies — to understand how visitors use our site and improve it.
• Preference cookies — to remember your language and display settings.

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect website functionality. Where we use a cookie consent banner, your preferences will be stored and respected on subsequent visits.

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website and services after changes constitutes acceptance of the updated policy.